Last updated: 7 September 2026
1. Report payment refunds
A report payment is eligible for review and refund only when the paid report is not generated. Once a report has been successfully generated or made available, the payment is non-refundable.
2. Wallet balance
Amounts added to or available in a wallet are non-refundable. Wallet balances cannot be withdrawn or transferred to a bank account unless required by applicable law.
3. Cancellation
A request may not be cancelled after processing has started with the credit-information provider. If you entered incorrect details, contact support immediately; correction or cancellation cannot be guaranteed after submission.
4. Failed or duplicate payment
If money is debited but the payment is not confirmed, first allow the bank or payment provider to reconcile the transaction. For a duplicate confirmed payment, contact us with the payment reference so it can be reviewed.
5. How to request a review
Email aswinicibilagency@gmail.com or WhatsApp +91 95243 76139 with your registered name, email, report reference and payment reference. Never send your password, OTP, full card number or banking PIN.
6. Refund processing
Approved refunds will be initiated to the original payment method. The time taken for the amount to appear is controlled by the bank or payment provider and may vary. We may request reasonable information needed to verify the transaction.
7. Contact hours
Support is available Monday–Saturday, 10:00 AM–6:00 PM. Sunday is closed.